Questions and Answers

General questions

How do I connect to the drive?

Should be fairly easy. Read the detailed instructions at the dedicated mapping page.

I'm unable to access my storage, what should I do?

First, ensure the storage is usable from your browser as web view.
Check whether you are behind a firewall or proxy, your network administrator might know that. Firewall/proxy is the most frequent cause of problems.
Make sure that turning off the firewall/proxy, you are able to use the storage. If this is the case, your firewall is blocking WebDAV-specific requests from you. Contact your system or network administrator to adjust firewall/proxy settings.
For example, for Squid proxy, the following line should be added to /etc/squid/squid.conf configuration file:
acl webdav method PROPFIND TRACE PURGE PROPPATCH MKCOL COPY MOVE LOCK UNLOCK If the above doesn't help, tell us your exact issue.

Why does control panel show wrong used bytes amount?

Depending on the system you use, it might end up incorrectly uploading files to the storage. E.g., Windows may often keep uploading a canceled file in background, this results in stored bytes amount increasing with no visible file until upload is finished.
The storage amount is re-calculated every hour at server to correct these client-side errors.
So check back at the control panel after some time.

How to share my storage with others?

Use Add a person link at the Sharing section of your control panel page. Enter username or email of a registered user. After that, your storage is shared, your friend can map your storage by yourusername.hasfiles.com, but using his own credentials.

What happens if two users try to modify the same file?

It depends on the system and/or the program one uses to access the storage. Mac OS X and MS Office, for example, support locking and unlocking of files to prevent others from editing in the same time.
Windows mapping doesn't provide a way to lock a file. So it's not that safe to attempt to edit same file at the same time, in case of Windows.

Are the files protected during transport?

If one maps the storage through HTTP (which is the default way, provided with free accounts), the transfers won't be encrypted.
Paid accounts go along with SSL encryption of traffic, so secure mapping through HTTPS is available.

Can I include a stored file in a blog post or a web page?

The who.hasfiles service is designed to be a storage rather than a hosting, so that you can store files and share those with other who.hasfiles users.
Making files generally available for anyone to download without username/password (e.g. by embedding mp3 in a page) is not possible currently.
But things may change, for sure.

Why doesn't my third-party client work with the storage?

who.hasfiles is based on WebDAV protocol. This protocol allows different ways of accessing the storage. Incompatibility is caused by different subsets of WebDAV protocol supported by our service and by the custom application.
We primarily aim to support the features which are demanded by file managers of OSes. Since we're expanding the list of supported systems, we might get to support specific client apps over time.

Windows-related

I cannot map the storage and/or have access problems, how to fight that?

The most frequent issue is a firewall/proxy filtering problem, see the troubleshooting page.
Another possible issue is DLL version problem, so you might want to try installing an update from Microsoft.

Do I need to re-map the storage every time I use the drive?

The mapped drive should persist in the system.
The only extra action required is to re-enter password after a reboot, when double-clicking on the storage icon.

How do I remove the drive from the system? Is it possible at all?

It is actually possible. Just right-click on the mapped drive and select Disconnect.

My document got some strange extension and I cannot open it.

Some editors, like Word or Excel, lock the file during the editing, to prevent others from editing it at the same time. This file on storage gets an extension like .docopaquelocktoken:4ebcf970 while being edited.
Make sure you've closed the editor. Also, one of your friends with whom you share your drive might be editing the file. The file lock will be automatically released by timeout in an hour or so.
Or, you can manually unlock the problematic file (when an editor did not release the file after closing). To do so, click on the lock icon next to the file name in the web view.

Do I need administrator rights to map the drive?

No, you don't need those. Regular users can map remote drives as well.

Now what's the difference between drive and folder mapping?

Drive mapping allows launching applications straight from the remote drive. A downside of drive mapping is that secure drive mapping is not possible in Windows, so mapping a folder should be used in that case.
Folders do not allow launching apps, but can be securely mapped.

Mac OS X specifics

Are there any clients other than Finder?

Yes. Take a look at Transmit and Interarchy.

Linux specifics

Are there any alternative clients? Can I access the storage from console?

Yes, some. Try davfs2, it allows to mount a WebDAV storage and access it even from console, like a regular file system.

Paid subscription

I've just paid but the credit does not change, what's happening?

The storage order was sent to manual review by the payment gate, this happens some times. Most of the payments go through in automatic mode. Manual review should not take more than an hour or so.
Tell us if it takes more time and you want to make sure your payment went through.

I've added funds to the account, but how to increase the actual storage?

While your credit is up, you still have to increase your storage amount. So you can pick between 1 and the credit amount you have, up to 100 GB.
The storage amount can be increased at the change space amount section of your control panel, make sure you sign in first.
The credit is different from storage amount, so that you can have more control on how to use the credit through time.
Gaining a credit of 5, you can have a month of 5 GB storage, or 5 months of 1 GB storage. Or use the credit at your very own pace.